The City of Saint John Public Safety Communications Centre (PSCC) receives and dispatches emergency (911) and non-emergency calls for police, fire and ambulance services for the municipality.

The civilianized PSCC was established in 1995, as a support function, separate and distinct from the individual service departments – police, fire and ambulance.

The PSCC allows for simultaneous dispatch of the different services which ensures the most rapid response to a scene, as well as the proper response to a scene. For example, for a report a motor vehicle accident with injuries, the PSCC Operators would be dispatching all three services at the same time - a police officer for investigation reasons, an ambulance for the injured and fire apparatus for extrication, if necessary, and clean-up of any hazardous fluid.

WHEN TO CALL 911

• Fire
• Serious accident
• Crimes in progress
• Person or property in immediate danger
• Life-threatening medical situation
• Exposure to, inhalation or swallowing of a poisonous substance

911 is for emergency calls only. To contact police, fire or ambulance services in a non-emergency, please call the PSCC at one of the following seven-digit numbers.

• Police - 648-3333
• Fire - 649-6030
• Ambulance - 648-7000

WHAT YOU SHOULD KNOW WHEN DIALING 911?

• When at home, you can dial 911 directly
• You may need to connect to an outside line if calling from a business (ie 9-911)
• When using a cellular phone be prepared to give the exact location of the emergency

WHAT CAN YOU DO TO HELP 911 HELP YOU?

• Remain calm and speak clearly
• Know the exact location of the emergency
• Know the telephone number you are calling from
• Know the nature of the emergency
• Don’t hang up until the 911 Operator tells you to do so; the 911 Operator may request that you provide additional information.

Please display your civic address number properly on your home. 911 Emergency Services can’t help you if they can’t find you!